THE COCOON ™: telephone conversation between computer helpdesk n customers
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11 April 2009

telephone conversation between computer helpdesk n customers

True Telephone conversations recorded from various Help Desks around the U.K


Helpdesk: What kind of computer do you have?
Customer: A white one...

Customer: Hi, this is Celine. I can't get my diskette out.
Helpdesk: Have you tried pushing the button?
Customer: Yes, but it's really stuck.
Helpdesk: That doesn't sound good; I'll make a note ...
Customer: No ... wait a minute... I hadn't inserted it yet... it's still on my desk... sorry ....

Helpdesk: Click on the 'my computer' icon on to the left of ! the screen.
Customer: Your left or my left?

Helpdesk: Good day. How may I help you? Male customer: Hello... I can't print.
Helpdesk: Would you click on start for me and ...
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates damn it!
Hi good afternoon, this is Martha, I can't print. Every time I try it says 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it...

Customer: I have problems printing in red...
Helpdesk: Do you have a color printer?
Customer: No.

Helpdesk: What's on your monitor now ma'am?
Customer: A tedd! y bear my boyfriend bought for me in the supermarket.

Helpdesk: And now hit F8.
Customer: It's not working.
Helpdesk: What did you do, exactly?
Customer: I hit the F-key 8-times as you told me, but nothing's happening...

Customer: My keyboard is not working anymore.
Helpdesk: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Helpdesk: Pick up your keyboard and walk 10 paces back.
Customer: OK
Helpdesk: Did the keyboard come with you?
Customer: Yes
Helpdesk: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here. Ah...that one does work!

Helpdesk: Your password is the small letter a as in apple, a capital letter V as in! Victor, the number 7.
Customer: Is that 7 in capital letters?
A customer couldn't get on the internet.
Helpdesk: Are you sure you used the right password?
Customer: Yes I'm sure. I saw my colleague do it.
Helpdesk: Can you tell me what the password was?
Customer: Five stars.

Helpdesk: What antivirus program do you use?
Customer: Netscape.
Helpdesk: That's not an antivirus program.
Customer: Oh, sorry...Internet Explorer.

Customer: I have a huge problem. A friend has placed a screensaver on my computer, but every time I move the mouse, it disappears!

Helpdesk: Microsoft Tech. Support, may I help you?
Customer: Good afternoon! I have waited over ! 4 hours for you. Can you please tell me how long it will take before you can help me?
Helpdesk: Uhh..? Pardon, I don't understand your problem?
Customer: I was working in Word and clicked the help button more than 4 hours ago. Can you tell me when you will finally be helping me?

Helpdesk: How may I help you?
Customer: I'm writing my first e-mail.
Helpdesk: OK, and, what seems to be the problem?
Customer: Well, I have the letter a, but how do I get the circle around it?

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